Automated issue resolution with
AI Care
Boost your customer care excellence
Empowering customer care agents to perform like telecom experts — with automated issue resolution that boosts efficiency and customer satisfaction.
By integrating all relevant data sources, the solution delivers instant root-cause analysis and suggests responses in natural language for customer service agents, along with technical descriptions for engineering and operations teams including (where applicable) details of the resolution actions which AI Care has triggered.
The result? Faster support, better customer satisfaction, and lower operational costs.
Predictive AI
Anticipates network issues by analyzing
real-time data, enabling proactive resolutions before customers are affected.
Elevating Customer Experience
Combines predictive and generative AI to deliver faster support, higher first-call resolution rates, and reduced operational costs, leading to improved customer satisfaction.
Optimizing engeneering processes with smart capabilities:
Reactive:
quickly identifies root causes
of customer complaints and provides actionable insights, reducing agent resolution time.
Proactive:
proactively monitors user experience in near real-time, detects issues before users notice, and resolves them automatically when possible.
Now:
enhances agent productivity by delivering rapid resolutions—often under 30 seconds—enabling faster, more efficient customer interactions.
Discover AI Care
What benefits can you expect?
First call resolution
Ticket reductions
Device upselling
Consistency
Use Cases
AI Care
Frequently Asked Questions
How does AI Care work?
AI Care Suite is an AI-powered solution designed to reduce the workload of telecom customer service teams by automatically identifying and resolving customer issues. It integrates Reactive, Proactive, and Now capabilities, enabling operators to tailor the solution to their specific operational needs.
AI Care Reactive analyzes both network and subscriber data to determine the root cause of problems and provides natural language recommendations to support agents and engineers.
AI Care Now provides almost instant (< 30 seconds from when customer complaint is specified) feedback for the support agent or someone in a retail store to rapidly resolve a customer complaint.
AI Care Proactive proactively monitors user experience in near real-time, creates virtual tickets for detected issues, and either resolves them automatically or forwards them with suggested actions to engineers when manual intervention is needed.
How does Tupl SaaS work?
Tupl solutions are delivered as a cloud service (supported by the main cloud providers e.g. AWS, GCP, Azure, etc.). Our SaaS licensing model significantly reduces the upfront cost of purchasing the system. We can also deploy on-premises, in your private cloud or data center.
What type of root causes does this solution address?
Apart from above introduced use cases, one key design principle of our solutions is flexibility, so as long as the proper data sources are integrated, any root cause that is relevant to you can be addressed.
My organization does not have data science skills. How steep is the learning curve for this solution?
No coding skills or database modelling are required. This solution relies upon TuplOS, which is a platform designed to synthesize and digitize the complex knowledge base from your engineers and free them to focus on putting their expertise to work. Tupl can guide you through the process via a coaching and training program from our services team.
What other systems can work with this solution?
Tupl solutions are conceived to work in conjunction with other systems within your company, such as Ticketing, SON, CM, or Work Order management systems. Just as any engineer would do.