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Automatically resolve self-clear tickets so NOC Engineers can focus on resolving service impacting issues
Thousands alarms per day, resulting from capacity upgrades, vendor swaps, new customer traffic patterns, new technologies roll-out, legacy technology shutdowns, existing network densification, spectrum re-farmings, or operational incidents make it difficult to operate a network.
Thousands of alarms arriving to NOC
Difficult to operate a network in constant change
With the right tools, NOC Engineers can focus on detecting chronic issues and solving them proactively. The impact of activities in the network can be minimized by detecting issues quickly.
Find the root cause of the issues to prevent them from re-occurring
Quickly identify trends of new issues
Traditional NOC structures cannot scale to meet the new network availability expectations from today's customers. High churn levels in engineering teams, constant effort to train new engineers in best practices, operational inefficiencies, legacy tools, etc, lead to missed SLAs
Network availability SLAs are getting more demanding
Traditional NOCs are not prepared to meet SLAs
90%
Triage Accuracy
100%
Consistency level
100%
Automated NOC Level 1
50%
Less MTTR for Self-Clear tickets
In NOC Level 1, experience extra fast and zero-touch response to tickets alarms (close loop operation). In NOC Level 2 & 3, get “ready-made” diagnostics and recommendations on tickets alarms generated on the network's FM systems (open loop operation).
Extra fast and zero-touch response to alarms tickets
"Ready-made" diagnostics and recommendation action on alarms tickets
Get started and request a demo to learn how NOC Automation can help you.
Automatically resolve self-clear tickets so NOC Engineers can focus on resolving service impacting issues
Detect and flag tickets that are power-related issues. Automate the power-related issues process
Transport issues can trigger alarms from other network elements (i.e. RAN). Automatically resolve these tickets
Extreme weather can cause network equipment to trigger alarms. NOA can monitor this scenario and auto-resolve the ticket
Site Reset is an expensive and repetitive manual task. Monitor all open tickets for reset candidates, execute the reset and validate the ticket resolution
Keep track of how many resets are taking place, what resets are successful and how long it takes to bring a site back up
Consistent incidence documentation. FOPS will start to troubleshoot with trusted and consistent documentation about the problem
Automatically create detailed incidences in 3rd party vendors’ ticketing systems (i.e. transport vendors)
Fixing underlying issues of site-specific problems
Discovering, root causing and fixing underlying issues
Below you will find answers to the most common questions about NOC Automation.
Tupl NOC Automation assists operations team to tackle workload, improving efficiency and effectiveness, quickly identifying & resolving network alarms and tickets.
Tupl NOC Automation uses all relevant Network data to triage the problem and provides action recommendations to NOC and Field Operations engineers.
The solution can also deliver as Automatic actions, such as resets or work orders, and analytics reports.
NOC Automation SaaS is delivered in cloud service (e.g. AWS, Azure, etc.) and can also be deployed on-premises, in your private cloud or data center.
It is easy and quick to get started, fit for a faster procurement process, with a functional solution in operation within 2-3 weeks.
Monthly subscription. No strings attached. Stop at any time.
One key design principle of the system is flexibility, so as long as the proper data sources are integrated, and enough training samples are provided, any root cause that is relevant to you can be addressed.
It typically depends on a combination of targeted number of root causes, number of features required to model them and the number of available samples to train the system. Some of the models created by NOC Automation have reached over 90% accuracy.
Not at all. NOC Automation leverages unsupervised clustering techniques to detect group issues with similar patterns and helps you analyze as many problems as required to train your model in the most efficient way.
No coding skills or database modeling are required, only general concepts from data science are advisable to make the most of the system. NOC Automation relies upon TuplOS, Tupl's AI engine, which is a set of utilities designed to synthesize and digitize the complex knowledge base from your engineers and free them to focus on putting their expertise to work.
Tupl can guide you through the process via a coaching and training program from our services team.
NOC Automation is conceived to work in conjunction with other systems within your company, such as Ticketing, SON, CM, or Work Order management systems. Just as any engineer would do.
Get started and request a demo to learn how NOC Automation can help you.
