Critical Facilities is an AI-driven solution.
It is designed to transform the management of critical field operations, site visibility, and network reliability.
Powered by TuplOS, it introduces an automation layer that acts as a digital workforce, streamlining routine actions, enhancing real‑time monitoring, and ensuring full traceability across all sites.
What we provide:
Multi-Vendor BMS/DCIM Integration
A smart overlay that unifies data from both legacy and modern platforms, no system replacement needed.
Data Normalization & Alarm Correlation
Standardizes multi‑vendor data and alarms, linking them with historical events and tickets to reduce noise and reveal actionable patterns.
AI‑Driven Correlation & Anomaly Detection
AI‑driven correlation identifies anomalies and emerging failure patterns early, enabling proactive alerts before issues become critical.
Automated Workflows & Real‑Time Dashboards
Seamless ITSM integration automates incidents and routine tests, while live, interactive dashboards give NOC and leadership full visibility across all facilities.
Benefits you can expect
reduction in on-site
processing time
MTTR improvement potential
Key Features
Alarm Correlation Engine
Real-Time Site Monitoring
Smart Ticket Automation
Generates and closes incident tickets automatically by integrating with ITSM platforms like ServiceNow, Remedy, or custom OSS, reducing manual workload and response time.
Secure Digital Access Management
Configurable Business Logic & AI
Interactive Operational Dashboards
Proactive Alerting System
Critical Facilities Use Cases
Automatic Check-in / Check-out
Prevents bottlenecks and manual errors when technicians access critical sites. Automates the full onsite intervention workflow, from access validation to safety checks, task execution, and leadership analytics.
N+1 Redundancy Status Indicator
Enables instant detection when a site loses its minimum operational backup level (N+1), which puts availability at risk.
Events Management & Intelligent Alarm Prioritization
Today, when an alarm arrives, the NOC must manually investigate its root cause by jumping between tools, pulling logs, and reconstructing what happened. This slows resolution and increases the chance of error.
Alarm Intelligence & Pattern Detection
Alarm fatigue and noise prevent the NOC from understanding which alarms truly require attention. Hidden patterns and recurring issues go unnoticed.
Intelligent Infrastructure & Energy Optimization
Energy inefficiencies, degraded equipment, and uncorrelated alarms accumulate across sites, leading to higher OPEX, avoidable field interventions, and increased risk of service-impacting failures.
ARCHITECTURE
End-to-end Data Flow
From ingestion to automated action, a clear three-stage pipeline that turns raw data into operational intelligence.
DATA INPUTS
- Technical alarms from BMS platforms (SNMP & other protocols)
- Incident tickets from ITSM/operations systems (ServiceNow, Remedy, proprietary OSS)
- Operational metrics via MQTT (temperature, voltage, sensor data)
PROCESSING IN TUPLOS
- Correlation between alarms, tickets, events, and operational activity
- Configurable business rules combined with ML models
- Interactive dashboards with site-level and global views
- Real-time processing for immediate situational awareness
OUTPUTS & ACTIONS
- Dashboards with KPIs, insights, and unified operational status
- Proactive alerts to operations teams
- Automatic ticket creation and closure in the ITSM platform
- Bidirectional integration with existing O&M systems
Explore Proven Success Stories
Smart Automation to Transform Critical Facilities Management
A Tier‑1 telecom operator managing hundreds of critical facilities, including data centers and network sites. The operator aimed to improve operational efficiency and incident response while gaining real-time visibility across all infrastructure systems without replacing existing BMS/DCIM platforms.
Empowering First-Line Support to Elevate Customer Experience
A Tier-1 wireless network operator in North America aiming to transform frontline customer care by equipping agents with intelligent tools to resolve service issues during the first interaction.
In-House Intelligence for Network Optimization Cost Reduction
A European Tier-1 telecom operator faced a strategic shift: to transform its Managed Services contract by insourcing key optimization tasks—all while operating under a reduced optimization budget.