06 / Critical Facilities / Data Center Automation

Connect BMS, ITSM,
and field operations
into one system

Connect and automate your fragmented operational stack across data centers and other critical sites. Close the gap where MTTR rises, incidents keep recurring, and engineers spend more time coordinating than troubleshooting.

Your NOC stops chasing context and starts making decisions.

Facility Monitoring
24 / 7
Live
Data Center A
Nominal
1.28PUE
2.1 MWPower
21°CTemp
AI handling alert…
Telco Node B
Nominal
1.31PUE
1.8 MWPower
22°CTemp
AI handling alert…
Colocation C
Nominal
1.26PUE
3.4 MWPower
20°CTemp
AI handling alert…
Network Hub D
Nominal
1.35PUE
2.7 MWPower
23°CTemp
AI handling alert…
247 ops auto-handled
0 on-site dispatches
On-site Processing Time
95%
reduction
↓ Faster than manual operations
Remote AI operations active
Overview

Automated incident response: Empower
your NOC to make faster,
smarter decisions

Equipment failures are not what cost you downtime anymore, the cost is in the hours between alarm and resolution.

Start with alarm triage and incident response. Automation then expands into vendor coordination and physical verification, with each phase delivering value before the next one begins.

01
Unified alarm-to-ticket management
BMS alarms, ITSM tickets, vendor activity, and site status in one live operational view, with the noise already filtered out.
02
When an alarm becomes a real incident
Tickets arrive with the context already attached: alarms, telemetry, history, vendors, site conditions. Engineers start with the full picture instead of building it.
03
Agentic building access
Vendor coordination from dispatch to work completion, handled by agents. Engineers step in only when judgment is needed.
04
Routine testing, fully automated
Generator and BMS tests run on cadence across every facility. Scheduling, execution, results, and compliance documentation all handled.
95%
Automation across daily operations workflow
90%
Reduction in incident response time
83%
Alarm noise filtered
50%
Fewer repeat incidents
How It Works

Key capabilities

Four foundational capabilities that turn fragmented multi-vendor site data into one governed, automated operational view

01Contextualize

Immediate operational context

Engineers start investigating with the full operational picture already in front of them: alarms, tickets, telemetry, vendor activity, site conditions, prior interventions. Assembled in real time.

7 connected
Data center automation overlay
Siemens
Schneider
Honeywell
Vertiv
ServiceNow
Nlyte
02Connect

Connects to any stack

Your existing technology stack becomes a single operating model. BMS, ITSM, and field operations connect into one layer without ripping and replacing anything. Value lands in weeks, not months. Proven with Schneider EcoStruxure, ServiceNow, and Azure ACS, and other enterprise platforms.

Active
Cooling anomaly · Zone A0.2s
Power spike · PDU-120.5s
Cooling anomaly · Zone B0.8s
Access door alert · R041.1s
AI Correlation
0Cooling
0Power
0Access
03Learn

Intelligence that compounds

Every deployment teaches the next one. Root causes, resolutions, and operational decisions get captured and reused across the fleet, so best practices spread automatically through guided troubleshooting. The variability between engineers, shifts, and sites starts to disappear.
Junior engineers perform like experienced operators from day one.

Monitoring
Power Consumption · Zone A
8.4 kW
1 Anomalydetected
Proactive alertsent to NOC
04Resolve

From alarm to verified resolution

Orchestrates the complete operational lifecycle and validates outcomes against the physical environment, not just a workflow state or digital signal. Up to 50% fewer repeat incidents.

Running
·
Incident raised in ITSM
—
·
Routine test executed
—
·
Dashboard updated · all sites
—
·
Audit log written
—
Case Studies

Proven results at scale

Smart Automation to Transform Critical Facilities Management
Case Study 01
Smart Automation to Transform Critical Facilities Management
A Tier-1 telecom operator managing hundreds of critical facilities, including data centers and network sites, aimed to improve operational efficiency and incident response while gaining real-time visibility across all infrastructure systems — without replacing existing BMS/DCIM platforms.
Read more →
Internalizing Multi-Vendor Power Savings Management
Case Study 02
Internalizing Multi-Vendor Power Savings Management
A Tier-1 telecom operator in Europe aiming to take full control of energy efficiency initiatives by internalizing power-saving operations across a multi-vendor RAN environment — eliminating vendor lock-in and maximizing both performance and cost savings.
Read more →
Smart Network Optimization
Case Study 03
Smart Network Optimization for Cost-Efficient Resource Management
A US Tier-1 telecom operator seeking to boost network performance, reduce operational costs, and improve customer experience by focusing engineers on the issues that matter most.
Read more →
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