Tupl Inc. to showcase AI-Powered customer care solution at Innovate Asia 2024

Tupl is excited to announce its participation in the Catalyst program at Innovate Asia, an event hosted by the TM Forum that mirrors their renowned DTW event in Europe.  

This year, Tupl is joining forces with Qvantel, Alvatross, , Telin, e& UAE, Econet Wireless, and Unitel to present our “Gen AI Driven Customer Care Copilot for Multichannel Business” solution. 

In today’s digital world, managing customer interactions efficiently is more crucial than ever. With up to 50% of customer interactions revolving around questions and issues related to service quality, there’s a pressing need for solutions that not only address these concerns but also enhance customer loyalty and drive new revenue streams. Our innovative solution aims to transform these interactions into valuable opportunities, potentially increasing customer satisfaction (NPS) and reducing technical care costs by up to 70%.

The telecommunications industry faces a significant challenge: growth is not meeting expectations, and cost pressures are mounting. This solution leverages Generative AI (Gen AI) to offer a smart, efficient approach to customer care. According to industry analysts like McKinsey, Gen AI has the potential to improve efficiency by up to 40% while simultaneously boosting revenue through intelligent upselling suggestions during customer interactions.

So, how does this work in real life? Imagine a customer reaching out with a service issue or a question. Instead of navigating a complex maze of automated responses, they receive personalized, relevant support quickly. Our solution not only assists the end-users directly but also supports care teams and wholesale customers who resell our services. By integrating Gen AI with Predictive AI and Machine Learning (AI/ML), we ensure that every stage of the customer care process is optimized for efficiency.

In essence, our AI-driven Care Experience not only speeds up issue resolution but also significantly cuts down the associated costs. By using AI to detect and address network problems and customizing communication styles for different channels, we enhance both end-user and care team experiences.

We are thrilled to showcase how our solution can revolutionize customer care at Innovate Asia in November 2024. 

Visit our project page for further information: GenAI-driven customer care for multichannel business (tmforum.org)