Tupl Inc. to showcase AI-Powered customer care solution at Innovate Asia 2024
2024-10-14 · Press Releases
Currently, commercial networks of telecommunications carriers are becoming more complex due to different factors, such as the diversification of communications standards such as 4G and 5G or the increasing number of subscriber terminals. As a result, operations are becoming more complicated to manage and more costly to maintain. Given this background, telecommunications carriers are increasingly seeing the need for services that reduce management costs and enable efficient network operations.
For several years, Tupl has been providing leading telecom service providers in North America, Europe, and Japan with powerful solutions to automate their telecom network and customer care operations. The major value of Tupl's AI technology lies in its AI engine approach, which enables automation use cases that does not rely on source code. The results are faster, more adaptable, and easier to maintain and expand applications.
Leveraging NESIC's proven track record of business development in Japan, product knowledge using multi-vendor products, and system integration capabilities, NESIC will be able to maximize the benefits of Tupl's AI/machine learning solutions.
This partnership makes it possible to use NESIC technology to quickly deploy Tupl's AI solutions to customers. Going forward, both companies will further integrate their respective strengths and contribute to solve problems and improve service quality for telecommunications carriers.
Comments from Mr. Yukinobu Noguchi, Associate Senior Vice President, NESIC; “The collaboration between Tupl and NESIC will enable us to provide automated solutions that improve the efficiency and speed of network operations, which are becoming increasingly complex due to the accelerating shift to open and multi-vendor networks.
This is an essential function for future infrastructure platforms, and we believe that it will help telecom operators to improve the efficiency of their operations and network quality, which in turn will help improve the quality of the end-user experience.
We see Tupl's AI solution as a solution that can contribute to solving issues faced not only by telecom operators in their network operations, but by several other markets, so we see it as an opportunity to contribute to solving social issues by accelerating this initiative.”
Mr. Petri Hautakangas, CEO of Tupl, commented:
"I am honored for NESIC to select Tupl and our TuplOS AI Engine as their growth strategy for efficient, automated operations for their customers. The relentless focus over the last eight years of platform R&D targeting the most complex automation challenges is bearing fruit, and this latest collaboration agreement with NESIC is a strong testament of it."
Mr. Shinichi Kanno, Tupl Japan Representative and Head of Asia Pacific, commented:
“By collaborating with NESIC, which has a large foundation and experience in various industries in addition to the telecommunications business, we believe that we can make the best use of TuplOS and the various use cases we have developed. We also develop and implement NESIC's original use cases on TuplOS and believe that we can solve the automation issues of Japanese customers in a wide range of industries such as electric power, automobiles, and agriculture, and contribute to the realization of a better society."
※ Company and product names listed are trademarks or registered trademarks of their respective companies
About NEC Networks & System Integration Corporation (NESIC)
NEC Networks & System Integration provides solutions to a broad array of customers such as enterprises, telecommunications carriers, and central and local governments from a customer's perspective. The Company is characterized by its strong ability to provide integrated services covering all areas of information and communications technology (ICT) with the network as its core, from planning and consultation to system design, system integration, and construction, as well as maintenance, operation, outsourcing, and business process outsourcing (BPO). The ability to provide facility management such as office furniture, air conditioning, and lighting systems, in addition to ICT, is also a strength unique to the Company.
URL: https://www.nesic.co.jp/english/
About Tupl
Founded in 2014 by telecom, big data and AI experts, Tupl is pioneering the digital transformation of the telecom industry by automating network operations with AI. The company's AI engine, TuplOS, leverages machine learning and other technologies to accelerate the innovation cycle of network and customer care operations for wireless carriers in the United States, Japan, Mexico, and Europe.
Headquartered in Bellevue, Washington, USA, with offices in Spain, Mexico, and Japan, Tupl is rapidly expanding its global presence by 2022. For more information on Tupl, please visit https://www.tupl.com/
<Contact information for this case from the customer>
NEC Networks & System Integration Corporation
Business Promotion Department,2nd Carrier Systems Division, Network Infrastructure Business Unit
E-Mail:mailto:nesic_2cs_jisui@ml.nesic.com
Tupl, Inc.
http://www.tupl.com
E-Mail: info@tupl.com
<Inquiries from the media regarding this case>
NEC Networks & System Integration Corporation
Corporate Communications Division
Phone: (03) 6699-7004
E-Mail: mailto:contact@dm.nesic.com
Tupl, Inc.
http://www.tupl.com
E-Mail: info@tup.com
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