The collaboration aims to drive smarter, customer-centric telecom operations through AI and innovation
MedUX has announced a strategic partnership with Tupl, an AI automation pioneer for telecommunications, to strengthen quality testing and performance monitoring for fixed and mobile networks throughout Europe. Together, the companies aim to bridge the gap between network-centric automation and customer-centric intelligence.
Joining Forces: Artificial Intelligence and User Experience
Tupl brings expertise in AI-driven automation for telecom operators, enabling digital transformation and operational cost reduction across the full network stack. MedUX specializes in measuring real user experience on networks, monitoring over 60 operators across 25+ countries with network performance measurement and analytics.
Their combined capabilities enable telecom operators to gain end-user perspective visibility, automate decisions using Quality of Experience (QoE) data, accelerate digital transformation, and optimize both customer care and network operations in a unified framework.
A Collaboration Born from Innovation
The partnership originated from a successful TM Forum Catalyst project called "Autonomous CEI for Zero-Touch 5G and Wi-Fi Networks – Phase V," led by Telefónica and Elisa, which demonstrated how the two companies' technologies complement each other in driving autonomous network management.
"This partnership will unlock new possibilities for the telecom industry by combining network automation with intelligence based on real customer experience." — Luis Molina, CEO, MedUX
"The future of telecom operations lies in seamless integration of AI-driven automation with real customer experience insights." — Mario Gª Canfrán, COO, Tupl
Combined Offering for Telecom Operators
The joint solution enables operators to:
- Gain unprecedented visibility into the end-user experience perspective
- Automate network and care decisions using real QoE data
- Accelerate digital transformation through proven AI automation
- Optimize customer care and network operations with closed-loop intelligence
About MedUX
MedUX is a Quality of Experience company that monitors 60+ operators across 25+ countries, providing comprehensive network performance measurement and analytics that reflect real customer experience.
About Tupl
Founded in 2014, Tupl is a pioneer in telecom digital transformation through AI, headquartered in Bellevue, Washington with offices in Spain and Japan. Tupl's TuplOS platform delivers governed, explainable AI automation across NOC operations, network performance, and customer experience management.
About Tupl
Tupl is the proven AI automation company for telcos. Powered by TuplOS, our AI-native automation system, we bring network and customer operations into one governed workspace, so your expert knowledge stays with you and grows. Since 2014, we've combined startup agility with deep telco expertise to help operators modernize operations, unlock autonomous networks, and deliver superior customer experience.