Automated issue resolution with
AI Care
Boost your customer care excellence
AI-powered customer service solution for telecom operators
Proactively detect, diagnose, and resolve network issues — even before customers notice.
By integrating real-time subscriber and network data, AI Care Suite helps telecom support teams troubleshoot problems instantly, improve first-call resolution, and reduce customer churn.
The result? Faster support, better customer satisfaction, and lower operational costs.
Predictive AI
Anticipates network issues by analyzing real-time data, enabling proactive resolutions before customers are affected.
Elevating Customer Experience
Combines predictive and generative AI to deliver faster support, higher first-call resolution rates, and reduced operational costs, leading to improved customer satisfaction.
Discover AI Care
What benefits can you expect?
First call resolution
Ticket reductions
Device upselling
Consistency
Use Cases
AI Care
Frequently Asked Questions
How does AI Care work?
AI Care Suite is an AI-powered solution that reduces the workload of customer service teams by automatically identifying and resolving customer issues.
It analyzes both network and subscriber data to determine the root cause of problems and provides natural language recommendations to support agents and engineers.
The system proactively monitors user experience in near real-time, creates virtual tickets for detected issues, and either resolves them automatically or forwards them with suggested actions to engineers when manual intervention is needed.
How does Tupl SaaS work?
Tupl solutions are delivered in cloud service (e.g. AWS, GCP, Azure, etc.) and can also be deployed on-premises, in your private cloud or data center
What type of root causes does this solution address?
Apart from above introduced use cases, one key design principle of our solutions is flexibility, so as long as the proper data sources are integrated, any root cause that is relevant to you can be addressed.
My organization does not have data science skills. How steep is the learning curve for this solution?
No coding skills or database modelling are required. This solution relies upon TuplOS, which is a platform designed to synthesize and digitize the complex knowledge base from your engineers and free them to focus on putting their expertise to work. Tupl can guide you through the process via a coaching and training program from our services team.
My organization does not have data science skills. How steep is the learning curve for this solution?
No coding skills or database modelling are required. This solution relies upon TuplOS, which is a platform designed to synthesize and digitize the complex knowledge base from your engineers and free them to focus on putting their expertise to work. Tupl can guide you through the process via a coaching and training program from our services team.
What other systems can work with this solution?
Tupl solutions are conceived to work in conjunction with other systems within your company, such as Ticketing, SON, CM, or Work Order management systems. Just as any engineer would do.