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Operations and repeated routine actions are among the most arduous aspects of customer care in the telecommunications industry. Telecom operators need to excel at this task, and artificial intelligence (AI) has the potential to simplify it by optimizing various functions that make up operations.

The benefits of automation using AI are undeniable, as is the successful adoption of AI in the market. However, there are several trends in the market that need to be considered when implementing an automation strategy using AI. In this post, we want to share our thoughts on the current market situation as well as how we see the way forward.