Telecommunications Case Study
In-House Intelligence for Network Optimization Cost Reduction
The client
A European Tier-1 telecom operator that faced a strategic shift: to transform its Managed Services contract by insourcing key network optimization tasks while operating under a reduced budget.
The challenge
To automate the day-to-day network optimization and troubleshooting tasks to at the maximum level to secure and even improve the network performance.
Their main issues before the implementation of the solution were:
Cost Constraints
Highly manual optimization process that made it impossible to reduce outsourcing costs.
Inconsistent Quality
Results varied significantly, depending on the individual skills of engineers, without a standardized approach.
Resource Limitations
Scaling the in-house engineering team was not feasible due to workload and budget restrictions.
Network Automation was deployed nationwide to automatically detect the most significant low throughput related issues cell by cell.
On a daily basis it produced plans with root causes and associated actions that leveraged the AI/ML driven framework.
- 24 different root causes identified with associated actions, with all the ML model accuracy metrics >97%
- Integrated ticketing system provided the ability to orchestrate and dynamically track the action plan
Results
Automated Action Plans at Cells Level
Precise, scalable optimization across the network.
Rapid Deployment in Just 2 Weeks
Fast setup and integration, accelerating time-to-value and minimizing disruption to operations.
2.5x Augmentation Effect
Delivered the equivalent impact of more than doubling the engineering team—without increasing headcount.
100% Consistency and 90% Accuracy
Reliable, repeatable results with minimal variation, supporting high-quality network performance.
90% Reduction in Troubleshooting Effort
Significantly less time spent on manual analysis, freeing up engineering teams for higher-value tasks.
Expansion to Other Areas
The solution was scaled to address additional challenges, including call drop rates, access issues, and sleeping cells.