Telecommunications Case Study
Accelerating 5G Readiness Through Intelligent Network Automation
The client
A US Tier-1 telecom operator seeking to boost operational efficiency, reduce costs, and accelerate 5G deployment by freeing up engineering resources from repetitive, manual tasks.
The challenge
The operator faced mounting pressure to modernize its network operations while preparing for large-scale 5G rollouts. However, several obstacles stood in the way:
Cost Constraints
With over 20,000 NOC RAN tickets per month, the operator relied heavily on manual triage by L1 operations. This process was time-consuming, inconsistent, and unsustainable—especially with no room to expand the in-house engineering team.
Inconsistent Quality
L1 triage analysis varied significantly in quality, leading to low confidence from L2 teams who often had to restart the analysis from scratch. This redundancy slowed down resolution times and created operational inefficiencies.
Resource Limitations
The operator was unable to scale its engineering workforce due to budget constraints. Outsourcing was not a viable option, making automation the only path forward.
Customer Impact
Engineers were bogged down by repetitive, low-value tasks, limiting their ability to focus on critical, customer-impacting issues and delaying the transition to next-generation network technologies.
NOC Automation (NOA) was deployed as the front-end for L1 operations, delivering full and fast automated triage analysis powered by Machine Learning.
- Closed-loop automation for Self-Clears, Remote Resets, and Auto-Escalations
- Contextual analysis to support L2 operations with faster, more accurate escalations
- Scalable automation across high-volume ticket environments without increasing headcount
Results
Up to 90% Reduction in MTTR for key tickets categories
Automated triage drastically reduced Mean Time to Repair (MTTR), enabling quicker resolution of incidents.
Up to 2/3 of NOC RAN Tickets Automated
Closed-loop automation handled the majority of tickets, cutting engineering effort by 60%.
50% Faster L2 Analysis
Contextual insights provided by NOA reduced L2 analysis time by at least half.
No Additional Headcount Required
The operator achieved significant operational gains without expanding its engineering team—freeing up resources to focus on strategic 5G initiatives.