Case Studies
Transforming Operations with AI: Real-World Success Stories
Smart Automation for effortless
complaint resolution at scale
A Tier-1 wireless network operator in North America aiming to enhance customer experience, reduce operational overhead, and streamline technical support by automating the resolution of network-related complaints.
Empowering First-Line Support to Elevate Customer Experience
A Tier-1 wireless network operator in North America aiming to transform frontline customer care by equipping agents with intelligent tools to resolve service issues during the first interaction.
Proactive Management
of Technical Issues in Mobile Network
A Tier-1 wireless network operator in North America seeking to elevate customer care by proactively resolving technical issues. The goal was improving customer satisfaction, reducing escalations, and streamline operations through AI-driven automation.
Using Tupl to Increase
Power Saving Gains from PSFs
A Tier-1 telecom operator in Europe aiming to maximize energy efficiency across its RAN infrastructure by internalizing power-saving operations and scaling them intelligently across a multi-vendor network—without compromising network quality or customer experience.
Internalizing multi-vendor
Power Savings Management
A Tier-1 telecom operator in Europe aiming to take full control of energy efficiency initiatives by internalizing power-saving operations across a multi-vendor RAN environment—eliminating vendor lock-in and maximizing both performance and cost savings.
Accelerating 5G Readiness Through Intelligent Network Automation
A US Tier-1 telecom operator seeking to boost operational efficiency, reduce costs, and accelerate 5G deployment by freeing up engineering resources from repetitive, manual tasks.
Smart Network Optimization for Cost-Efficient Resource Management
A US Tier-1 telecom operator seeking to boost network performance, reduce operational costs, and improve customer experience by focusing engineers on the issues that matter most.
In-House Intelligence for Network Optimization Cost Reduction
A European Tier-1 telecom operator faced a strategic shift: to transform its Managed Services contract by insourcing key optimization tasks—all while operating under a reduced optimization budget.
Driving Network Quality and Efficiency Through Automated RF Action Plans
A Latin American Tier-1 telecom operator transitioning radio optimization activities back in-house from a major network equipment provider.
Smart Automation for effortless
complaint resolution at scale
A Tier-1 wireless network operator in North America aiming to enhance customer experience, reduce operational overhead, and streamline technical support by automating the resolution of network-related complaints.
Empowering First-Line Support to Elevate Customer Experience
A Tier-1 wireless network operator in North America aiming to transform frontline customer care by equipping agents with intelligent tools to resolve service issues during the first interaction.
Proactive Management
of Technical Issues in Mobile Network
A Tier-1 wireless network operator in North America seeking to elevate customer care by proactively resolving technical issues. The goal was improving customer satisfaction, reducing escalations, and streamline operations through AI-driven automation.
Accelerating 5G Readiness Through Intelligent Network Automation
A US Tier-1 telecom operator seeking to boost operational efficiency, reduce costs, and accelerate 5G deployment by freeing up engineering resources from repetitive, manual tasks.
Smart Network Optimization for Cost-Efficient Resource Management
A US Tier-1 telecom operator seeking to boost network performance, reduce operational costs, and improve customer experience by focusing engineers on the issues that matter most.
In-House Intelligence for Network Optimization Cost Reduction
A European Tier-1 telecom operator faced a strategic shift: to transform its Managed Services contract by insourcing key optimization tasks—all while operating under a reduced optimization budget.
Driving Network Quality and Efficiency Through Automated RF Action Plans
A Latin American Tier-1 telecom operator transitioning radio optimization activities back in-house from a major network equipment provider.
Using Tupl to Increase
Power Saving Gains from PSFs
A Tier-1 telecom operator in Europe aiming to maximize energy efficiency across its RAN infrastructure by internalizing power-saving operations and scaling them intelligently across a multi-vendor network—without compromising network quality or customer experience.
Internalizing multi-vendor
Power Savings Management
A Tier-1 telecom operator in Europe aiming to take full control of energy efficiency initiatives by internalizing power-saving operations across a multi-vendor RAN environment—eliminating vendor lock-in and maximizing both performance and cost savings.