AI Care Suite is a modular suite of AI-powered solutions.
It is designed to transform how telecom and network service providers manage customer experience, operational efficiency, and engineering productivity.
Powered by TuplOS, the suite introduces an agent layer that acts as a digital workforce, optimizing care operations, accelerating engineering tasks, and consistently improving customer satisfaction.
How AI Care Suite works
Multiple levels of automation:
- Guided, AI-enhanced responses
- Autonomous investigations and diagnosis
- Closed-Loop Hyperautomation
Key Capabilities
Agentic AI that elevates customer & network care
The agent supports operations teams in investigating issues, correlating data across systems, and applying evolving logic to resolve customer-impacting problems, continuously learning from your operations teams.
Cross‑System Data Correlation
AI Care Suite addresses the data silos challenge by simultaneously pulling data from network KPIs, alarms, CDRs, provisioning systems, ticketing tools, and more, producing a unified, real‑time analysis for every case.
Autonomous Troubleshooting & Verification
Coverage checks, provisioning validation, roaming status, service integrity, and configuration assessments are performed automatically, without human intervention, accelerating root cause research.
Automated Report Generation
Instantly produces detailed, chart‑rich PDF reports that support executive dashboards, validation workflows, and technical reviews.
AI Care Suite modules
AI Care Autonomous
Reduce engineering manual work with automated root-cause analysis and resolution for incoming customer complaints.
Transforms reactive care into rapid, automated resolution.
AI Care Proactive
Detect and resolve issues before customers experience them.
Closes the loop between prediction and preventive action.
AI Care NOW
Instant expert-level support for frontline operations.
Transforms every customer's interaction into a high-quality, expert-led experience.
Benefits you can expect
ticket avoidance
reduction in issue resolution time
reduction in L2 support tickets
consistency across all customer interactions
Elevate your care operations with our AI-engine
Root Cause Finder
Ticket Analysis
Auto-close
Natural Language
Guidance
AI Care Suite Use Cases
Maintenance activities
Detecting customer’s degraded experience due to site maintenance activities.
Mobility
Ping-pong handovers pointing to coverage or site issues.
Performance
Chronic degradation of site KPIs or Alarms causing performance issues and cells malfunctioning.
Coverage
Identify coverage holes on all technology bands based on customer location.
Indoor device issue
Problems caused by incorrect setup or connection failures of indoor devices.
Provisioning conflict
Problems caused by incorrect setup or connection failures of indoor devices.
Accounts-related issues
Idle profiles causing unnecessary usage of resources, as well as non-disabled accounts with payment issues causing revenue holes.
Missing service
Missing required configurations or incorrect setups in customer profile causing a specific service not to work.
End-user device issues
Problems caused by the device used by the customer, such as installed apps causing the stock messaging app not to be able to send messages, or the device lacks the bands the operator needs for optimal service.
AI Care Suite
Frequently Asked Questions
How does AI Care Suite work?
AI Care Suite uses an AI layer to autonomously identify, diagnose, and resolve customer‑impacting issues across the entire customer care lifecycle. The suite includes three modules—Autonomous, Proactive, and NOW—which operators can deploy together or individually depending on their operational priorities:
AI Care Autonomous investigates customer complaints, correlates subscriber and network data, determines likely root causes, and provides actionable recommendations for agents and engineers.
AI Care NOW delivers near‑instant (<25 seconds) expert‑level guidance to frontline staff, helping them resolve issues during the first interaction.
AI Care Proactive continuously monitors user experience, detects early signs of degradation, creates virtual tickets, and either resolves issues automatically or forwards them with suggested actions when manual intervention is required.
This agentic intelligence turns complex, multi-system workflows into consistent, minutes-long resolutions, reducing manual work across L1 and L2 teams.
How does Tupl SaaS work?
What type of root causes does this solution address?
The solution is designed for maximum flexibility.
As long as the relevant data sources are integrated, AI Care Suite can detect, analyze, and explain any customer or network-related root cause that matters to your operations. Its agentic layer also allows the system to investigate cases not covered by predefined logic, adapting to new complaint patterns or emerging network issues.
My organization does not have data science skills. How steep is the learning curve for this solution?
No coding skills or database modelling are required. This solution relies upon TuplOS, which is a platform designed to synthesize and digitize the complex knowledge base from your engineers and free them to focus on putting their expertise to work. Tupl can guide you through the process via a coaching and training program from our services team.
What other systems can work with this solution?
Tupl solutions are conceived to work in conjunction with other systems within your company, such as Ticketing, SON, CM, or Work Order management systems. AI Care Suite behaves like an engineer would: connecting to the tools already in your workflows so insights and actions can be pushed seamlessly into your processes.
Explore Proven Success Stories
Smart Automation for effortless
complaint resolution at scale
A Tier-1 wireless network operator in North America aiming to enhance customer experience, reduce operational overhead, and streamline technical support by automating the resolution of network-related complaints.
Empowering First-Line Support to Elevate Customer Experience
A Tier-1 wireless network operator in North America aiming to transform frontline customer care by equipping agents with intelligent tools to resolve service issues during the first interaction.
Proactive Management
of Technical Issues in Mobile Network
A Tier-1 wireless network operator in North America seeking to elevate customer care by proactively resolving technical issues. The goal was improving customer satisfaction, reducing escalations, and streamline operations through AI-driven automation.