Bellevue, Washington – February 2024
Tupl, a leading innovator in AI-powered operations automation, is excited to announce its attendance at the upcoming Mobile World Congress (MWC) in Barcelona. At this premier event, Tupl will unveil significant advancements and collaborations that are set to revolutionize the – Integration of Gen AI with Tupl Solutions
Loyal to our innovation spirit, we have been working on integrating Generative AI into our solutions. We are proud to present the first integration of GenAI with AI Care: with this, the AI Care users – mainly care agents in first line and network engineers in second line -have a new way to communicate with the AI Care tool, with a friendlier interface that allows them to ask further questions to investigate about the first root cause analysis and context data provided by AI Care. In the typical Gen AI format, the care agents can interactively investigate by asking questions and receiving answers in natural everyday language.
This is our first step, and we are already working on this integration with other Tupl solutions such as Network Advisor.
See how Gen AI integration with AI Care works in this demonstration or reach out to us if you want to see it live at MWC!
Other Highlights around Customers and Partners
- Implementation of Tupl’s AI Care, PSA, and Network Advisor in Two Tier 1 European Operators. Tupl is proud to be delivering value to top Tier 1 European Operators through the implementation of the AI Care, PSA, and Network Advisor solutions. These projects are focused on bringing significant time and cost savings in energy management and the improvement of the consistency and accuracy in issue resolution for customer care and network engineering. These are key focus areas for European operators as they look to maximize operational efficiency and improve customer service.
- AI Quality Control Toolkit in production at PREMO factories
Our AI quality Control Toolkit, which uses AI to detect and classify errors in the manufacturing process by automating visual inspection, is already in full production in two of the production lines at PREMO GROUP’s factories around the world, with an over 95% inspection accuracy rate. This is just one step in PREMO’s overall smart factory strategy, and we are getting ready for full deployment to production across all factory lines.
- Partnership with Qvantel: Further expanding its industry alliances, Tupl is delighted to partner with Qvantel, a leading provider of cloud-based telecom solutions. Qvantel Flex Customer Care Co-pilot is now extended to support network-related problem management with Tupl AI Care Suite. This automated network management translates into a clear business impact which includes +5% First Call Resolution and -90% ticket reduction for network and service-related issues.
- Tupl Academy: Tupl Academy, our self-paced learning platform for Tupl AI solutions is now open to selected partners in EEUU, Europe, and Asia. We will continue our partner strategy to develop key alliances in our focus industries, and Tupl Academy is a fundamental asset to bring value to our partner program.
Tupl’s presence at MWC Barcelona marks a significant milestone in the company’s journey towards pioneering the future of telecom through AI and automation. Reach out to us to meet our leadership and discuss the transformative potential of these new partnerships and product offerings.
For more information and to request a meeting during MWC 2024 please contact: sales@tupl.com
About Tupl
Founded in 2014 by telecom, big data and AI experts, Tupl is pioneering the digital transformation of the telecom industry by automating network operations with AI. The company’s AI engine, TuplOS, leverages machine learning and other technologies to accelerate the innovation cycle of network and customer care operations for wireless carriers in the United States, Japan and Europe. Beyond the telecommunications sphere, Tupl has developed solutions for other key sectors such as smart agriculture or Industry 4.0. Tupl’s ultimate goal is to bring artificial intelligence to any sector, enabling any user to implement AI applications easily.
Headquartered in Bellevue, Washington, USA, with offices in Spain and Japan. Tupl is rapidly expanding its global presence. For more information on Tupl, please visit https://www.tupl.com/
