Solutions
AI Care NOW
Automatically resolves customer issues during
the first call or visit to the store.
How AI Customer Service tool can improve your fist-call resolution rate?
First-call resolution (FCR) is a key contributor to customer satisfaction and Net Promoter Score, which are key to reducing customer churn.
How quick are you to find the underlying causes of customer issues?
Companies require a highly specialized work force to root-cause customer complaints. Achieving a good level of accurate and consistent root causes analysis is challenging when working with multiple teams with different expertise and focus.
- Not resolving the customer problem while on call, reducing NPS and customer satisfaction.
- Slow and poor customer interactions, affecting customer sentiment, and increasing call center costs.
How many customer issues are you solving during the first customer call?
- A low first call resolution rate puts a burden on customer care with additional customer calls.
- Multiple escalations to the tier 2 care team resulting in additional inefficiencies and added costs.
Is your retail store team empowered to address technical issues from your customers?
- Customers will get frustrated and lose trust in your brand if your retail employees are not able to address their technical problems.
- Your retail store employees cannot help customers with service issues because they lack the technical knowledge and tools to address it.
Tupl AI Care NOW improves First Call Resolution by enabling care agents to provide a simple response to customers for a complex network issue
What benefits can you expect from our AI customer service solution?
How does AI Care NOW work?
- Prompts first line employee with information during the first customer call or visit to the store.
- The system analyzes the customer’s recent activity and within 50 seconds provides the L1 & store personnel with a root cause and potential resolution.
Get a demo of AI Care today
Get started and request a demo to learn how AI Care can help you.
Use cases
Site maintenance related
Detecting when a site maintenance activity is the cause of the customer’s degraded experience
Mobility problem
Detection of continuous connection jumps from one site to another pointing to a coverage or site issue
Site performance issue
Problems caused by chronic degradation of site KPIs or Alarms causing performance issues for customers
Leakage problem
Detecting if customer should be covered by more advanced technologies (4G, 5G) but stuck in old technologies (2G, 3G)
Coverage problem
Identify coverage holes on all technology bands based on customer location
Indoor device issue
Problems caused by incorrect setup or connection failures of indoor devices (e.g., femtocell)
Provisioning conflict
Incorrect provisioning creates conflicts between nodes, devices, billing etc., causing service’s failure
Idle profile
Idle profile when disabling accounts could cause unnecessary usage of resources and potential conflicting provisioning issues
Missing service
Missing required configurations in customer profile for a service that they should have available causing a specific service not to work
Revenue holes
Accounts that should be temporarily disabled due to payment issues were not properly changed in downstream systems causing revenue holes
Restricted services
An incorrect service restriction has been set up for the customer, limiting their ability to make calls or send messages
Application installed in device causing service problem
An application used for messaging has been installed by the customer causing the stock messaging app not to be able to send messages
Device missing bands that provide better coverage/service
A device lacks the bands that the operator needs for optimal service
Frequently Asked Questions
Below you will find answers to the most common questions about AI Care NOW.
How does AI customer service solution work?
Tupl AI Care NOW reduces the customer service team workload, quickly identifying & resolving end-customer issues by integrating with network and subscriber data.
Tupl AI Care NOW uses all relevant Network and Customer data to find the most likely root cause of the customer problem and provides recommendations in natural language to Customer Service agents and Network Operations & Engineers.
The AI Engine correlates data from multiple sources to automate the detection, troubleshooting and action recommendations for customer incidents.