Tupl and NESIC received an order for KDDI’s “Automation of Customer Support Operations in the Technical Department” project.
”AI Care-A.C.C.R.” to Improve Efficiency of Customer Support Operations in Technical Department
NEC Networks & System Integration Corporation (Head Office: Bunkyo-ku, Tokyo, Japan; President and CEO: Yushi Ushijima; TSE: 1973 NESIC; hereinafter “NESIC”) and Tupl Inc. (Head Office: Washington, USA; CEO: Petri Hautakangas; hereinafter “Tupl”) have been awarded a contract to automate customer support operations for the technical department of KDDI Corporation (Head Office: Chiyoda-ku,Tokyo, Japan; President: Makoto Takahashi; hereinafter “KDDI”), a major Japanese telecommunications operator. For this project, Tupl’s AI solution for telecommunications carriers, “AI Care-A.C.C.R.”, will be delivered to help improve the efficiency of customer support operations.